Privacy Policy

01Who We Are

Suburban Neurology ("we", "us" or "our") is a neurology practice located at 555 East Butterfield Rd., Suite 205, Lombard, IL 60148. This Privacy Policy explains how we collect, use and protect information when you visit our website, request an appointment, send us a message or leave a review.

This policy covers information collected through this website. Medical records and other protected health information you share as a patient are handled under the federal Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which is available at our office or on request.

02Information We Collect

Information you give us

• Appointment requests: your name, phone number, email address, preferred neurologist, type of visit, preferred day and time, whether you are a new or existing patient, the condition you would like to discuss and any notes you add.
• Contact messages: your name, email address, phone number and message.
• Reviews and feedback: your name, star rating and the text of your review.

Information collected automatically

Like most websites, our site and hosting provider may automatically record technical details such as your IP address, browser type, device type, pages visited and the date and time of your visit. We may use cookies and similar tools to keep the site working and to understand how visitors use it.

03How We Use Your Information

• To respond to your appointment request and call or email you to confirm the exact time.
• To answer your questions and messages.
• To send appointment related messages by phone, email or text (see our SMS Policy).
• To review and, with approval, publish feedback you submit.
• To keep our website secure, prevent spam and fix problems.
• To understand how our website is used and improve it.
• To meet legal, regulatory and professional obligations.

04Health Information and HIPAA

Our website forms are for scheduling and general questions. Please share only the details needed to arrange your visit and avoid sending detailed medical history, test results or insurance numbers through the website. Our team will collect any medical details needed in a secure way once you are a patient.

Information that becomes part of your medical record is protected health information. We use and disclose it only as permitted by HIPAA and described in our Notice of Privacy Practices.

05How We Share Information

We do not sell or rent your personal information. We share it only when needed to run our practice and this website:

• Our staff and physicians who need it to schedule and provide care.
• Service providers that help us operate, such as website hosting, email delivery, text messaging and analytics providers. They may use the information only to provide services to us.
• Legal reasons: when required by law, court order or to protect the rights, safety and property of our patients, staff or others.

Mobile phone numbers and text message consent are never shared with third parties or affiliates for their marketing or promotional purposes.

06Text Messages

If you give us your mobile number and agree to receive texts, we may send appointment related messages. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Full details are in our SMS Policy.

07Cookies and Analytics

We may use tools such as Google Analytics, Google Ads and Meta (Facebook) to measure website traffic and the results of our advertising. These tools may place cookies or collect information about your visit, such as pages viewed and buttons clicked. They do not receive the contents of the forms you submit.

You can block or delete cookies in your browser settings, and you can learn about opting out of interest based ads at optout.aboutads.info. Some parts of the site may not work properly if cookies are disabled.

08Reviews

Reviews you submit are checked by our team before they appear on the website. If approved, your name as you entered it, your star rating and your review text may be shown publicly. Your email address is never published. You can ask us to remove your review at any time.

09How Long We Keep Information

We keep website form entries only as long as needed for the purpose they were collected, to keep accurate scheduling records and to meet legal requirements. Information that becomes part of your medical record is kept as required by Illinois and federal law.

10How We Protect Information

Our website uses an encrypted (HTTPS) connection, and access to form entries is limited to authorized staff. We use reasonable administrative, technical and physical safeguards. No website or online service can be guaranteed to be completely secure, so please avoid sending sensitive medical details through website forms or email.

11Your Choices and Rights

• Ask to see, correct or delete the information you submitted through our website.
• Stop text messages at any time by replying STOP.
• Ask us to stop sending you emails.
• Request a copy of your medical records or our Notice of Privacy Practices, as allowed under HIPAA.

To make a request, call 1-630-299-4342 or email info@suburbanneurology.com. We may need to verify your identity before acting on a request.

12Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect their information online. A parent or legal guardian should submit any appointment request or message on behalf of a minor.

13Links to Other Websites

Our website links to other sites, such as our online bill payment provider and map services. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

14Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of the website after an update means you accept the revised policy.

15Contact Us