SMS Policy

01About Our Text Messages

Suburban Neurology offers text messaging to make it easier to schedule and manage your visits. When you opt in, you may receive messages such as:

• Confirmation that we received your appointment request
• Appointment confirmations and reminders
• Scheduling changes, cancellations or requests to call our office
• Replies to questions you send us

We do not send marketing or promotional text messages.

02How You Opt In

You agree to receive text messages from Suburban Neurology when you:

• Enter your mobile number and check the text message consent box on our appointment or contact form, or
• Give our staff your mobile number and verbally agree to receive texts, or
• Text us first from your mobile phone.

Consent to receive text messages is not a condition of receiving care or making an appointment. You can always reach us by phone instead.

03Message Frequency

Message frequency varies based on your appointments and requests. Most patients receive only a few messages around each visit.

04Message and Data Rates

Message and data rates may apply depending on your mobile plan. Suburban Neurology does not charge for text messages. Please contact your wireless carrier for details about your plan.

05How to Opt Out

You can cancel text messages at any time. Reply STOP to any message from us. You may also reply CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL.

After you send STOP, we will send one final message to confirm you have been unsubscribed, and you will not receive further texts. To start again, reply START or ask our staff.

06How to Get Help

Reply HELP to any message for assistance, or contact us directly:

• Phone: 1-630-299-4342
• Email: info@suburbanneurology.com
• Office hours: Tuesday, Wednesday and Thursday, 11:00 AM to 3:00 PM

07Carrier Information

Wireless carriers are not liable for delayed or undelivered messages. Text messages are supported on major US carriers, and delivery depends on your carrier and coverage.

08Health Information and Emergencies

Text messages are not a secure way to share detailed medical information. Our texts are kept short and general, and we ask that you do not text test results, insurance numbers or detailed medical history.

09Privacy of Your Mobile Number

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties, except service providers that help us deliver messages (such as our text messaging provider).

Read our full Privacy Policy to learn how we handle your information.

10Changes to This Policy

We may update this SMS Policy from time to time. The "Last updated" date at the top shows when it was last changed.

11Contact Us